How do I make payment on the online store?
All payments are transacted via Paypal which accept Visa, MasterCard & American Express.

Can I pay via bank transfer?
The online store only accepts payment via Paypal which accepts Visa, MasterCard & American Express.

Can I place an order and make payment online but self-collect the items at the Annex?
Yes. You can make full payment via Paypal to complete the transaction and opt for self collection when you checkout from the online store.

What happens when an item is out of stock?
Please send an email to retail@papapalheta.com and state the item you want to purchase. We will let you know when would be the earliest date that stock will arrive.

Do we get 10% discount if we purchase more than 5 bags of coffee?
The 10% discount only applies only to coffee beans at The Annex and not on the online store. However if you are a MDC subscriber please inform our staff for subscriber discount benefits in The Annex.

What does POA means for some of the commercial machines?
POA means Price On Asking. Please send an email to retail@papapalheta.com with your contact details and state the items you want to purchase. Our sales representative will contact you shortly.

Is there warranty for Machines and Grinders?
All machines and grinders comes with 1 year warranty and we provide after sales service as well. Please send an email to wholesale@papapalheta.com and state the problems you have with your machines and grinders for after sales service


 

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