Orders placed by midnight (GMT +8) Monday-Thursday will ship within 2-3 working days. Orders placed Friday-Sunday will ship within 3-5 working days.
For self-collection from the retail store (The Annex), the order will be ready for collection from 11am onwards of the next working day (Except Mondays when The Annex is closed).
Papa Palheta ships within Singapore via TNT, TA-Q-BIN & NINJAVAN. Papa Palheta ships internationally only via TNT.
All online purchases will be issued tracking numbers for users to monitor shipment once the packaged has been picked up by the courier.
For bigger commercial equipment we would prefer to liase with you directly on freight matters. We also strongly recommend buying from local dealers like us in Asia for reasons of after sales service and warranty. In the event of a technical or warranty issue we should be your first point of contact.
If you find any defect or damage to the merchadise, please contact us at firstname.lastname@example.org for a full refund of the purchase price within 10 days of shipment via the online store and 3 days via the retail store.
For online purchase we will need your email address, order number and items you are returning and as much explanation as you would like to provide. For purchases via our retail store, please drop by our store and produce the receipt with the item.